MOBILE APP SUPPORT

Download our Mobile App

For optimal use of our laundry services, please launch the app on your device before visiting the laundry room to efficiently address most issues. Should you have additional queries, our comprehensive FAQ section below is ready to assist you further.

CLEANPAY USERS

PAYRANGE USERS

CLEANPAY MOBILE INSTRUCTION VIDEOS

These videos are designed to guide you through the key features of our app, making it easier for you to navigate and utilize its full potential for a seamless laundry experience.

CleanPay Mobile

Consumer Instructions

PayRange App

Customer Demo

App Frequently Asked Questions

I'm Not Able to Log In

If the laundry room’s connectivity is a bit spotty, no worries! Just log into the app using your cell or Wi-Fi before heading to the laundry room. This way, you’ll be all set for a smooth laundry experience.

App Won't Connect To Machine

Having trouble connecting the app to the machine? It might just be a full Bluetooth cache. A quick fix is to toggle your phone’s Airplane mode on and off, which should clear the cache. Give it another try after that, and you should be good to go!

App finds machines but just gives a chirp and doesn’t start

If your app locates the machines but only emits a chirp without starting, it sounds like the reader might be a bit stuck. A simple solution is to reset the washer or dryer by unplugging it and then plugging it back in. After this quick reset, try connecting again and everything should work smoothly!

When reloading funds onto app, receiving a usage error

Running into an error while reloading funds on the app? No problem! Just head over to “My Account” in the app and double-check your zip code to make sure you’re registered at the correct location. If your location appears twice, go ahead and select the first one that matches your address or the one ending in “MB”. This should sort things out!

After starting the dryer with the app, you receive the following message “Would you like to add 0 minutes for $0.25”.

If you start the dryer using the app and see a message asking “Would you like to add 0 minutes for $0.25”, don’t worry! This is a quirk with ACA/Gen 2 dryers. Rest assured, even if it shows “0”, residents will still receive the correct additional drying time they’ve selected.

Resident receives a negative balance or lower balance than they thought they had

Oops, seeing a lower balance than expected? This might happen in areas with a weak cell signal, leading to a small delay in updating your balance in real time. Hang tight – it should update correctly soon!

When using a stack dryer/combo, resident selected the wrong machine number on the app

Accidentally selected the wrong machine number for the stack dryer/combo in the app? No sweat! Just avoid pressing “Start” on the incorrect machine. The transaction will automatically time out after 10 seconds, and then you can pick the right one. Don’t worry, you won’t be charged until you actually press the “Start” button on the washer or dryer.

Can I share the app with my roommates / family?

Absolutely, you can share the app with your roommates or family! Just remember, if someone logs in, it’ll log the other user out, as the app can be active on only one phone at a time. It’s like a ‘one at a time’ digital key!

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